カナダ掲示板 (英語) - No.14278

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カナダ全般 英語

question!!

eigo （トロント）　2008-09-27 05:33:58
本トピックは、返信停止または返信可能期間終了のため返信・メール送信はできません。

Sorry I can't type Japanese here....but I have a question!

This is what my boss said to a client and I want to know if it makes sense to everybody...

It was 3:50pm and he knew that he was leaving at 4pm.
'Hi this is ____. please call me back within an hour.'

I symply thought why you don't say 'whithin 10min'.
What if the client call him after 4pm?
He's gone already... even though he said 'whithin an hour'.

He said it's a business time frame.
I still don't get it. mmm...
Is it because people are relax here so 'whithin an hour' doesn't really matter?

What do you think????

返信‐1 Hmmmm （トロント） 2008-09-27 05:50

Well, I guess it depends.

Does the client have to talk to HIM? Or can somebody else in your office handle the issue? If so, asking the client for calling you (guys) back within the business hour is no problem to me.

When the employee has a strong relationship with the particular client, s/he would often tell the client when s/he can answer AS A FAVOR, but I think it is very common not to do so especially in a company where each employee has fixed shift.

If that's not the case – ONLY HE KNOWS what to do with the client's issue - It's his problem. That wouldn't be accepted in my office anyway.

返信‐2 Hmmmm （トロント） 2008-09-27 06:01

Sorry, my English is not so good.

>(2nd paragraph) When "an" employee has a strong relationship with "a" particular client…

>(3rd) If that's not the case… "not telling clients when YOU are available" wouldn't be accepted in my office.

返信‐3 カナダ人 （トロント） 2008-09-27 07:05

Does your boss carry a blackberry? It's pretty common nowadays. If that's the case then it doesn't really matter when the client calls back. Also, 10 minutes is an unreasonably short amount of notice, so that might be a reason as well.

返信‐4 tobi nushi （トロント） 2008-09-27 11:26

mmm He doesn't have any cell phone...and
He is the only one who knows what the client needs..!

So I was wondering..if the client calls back and he is not at the office, I just could say 'he is not here...' then isn't that like...'huh? you said within an hour..??? what am I calling for...???'

Anyway he was saying I should understand business more...and I didn't get it so I wanted to hear what people think!!!

Oh by the way, the clint didn't call back, so it was OK.
Thanks guys!!!